• All bookings to be confirmed by e-mail
• We will hold accommodation for 5 days to allow for Deposit or full payment to arrive.
• No booking can be transferred to third party without agreement of Bunaken Cha Cha Nature Resort.
• It is the responsibility of the guest to have valid travel documents to enter Indonesia.
• All guests are recommended to have adequate travel and diving insurance.
Bunaken Cha Cha cannot be held responsible for any claims in this respect.
• Diving Guests who have not dived for 6 months prior to arrival will be required to take a “Refresher Course”.
• All Diving guests are required to provide evidence of Certification and Log Book.
• All Divers, Snorkelers are required to sign a “Liability Release Form” on arrival at Cha Cha
• There is no refund for pre-booked unused services.
Terms of payment
• A 50% deposit is required at time of booking, we can only confirm booking once the Deposit has been received.
• Balance of Payment to be received by Cha Cha no later than 30 days prior to arrival, unless otherwise stated in our quotation.
• Bookings made with arrival within 30 days full payment is required, unless otherwise stated in our quotation.
• All charges related to transfer of monies are the responsibility of the guest; Bunaken Cha Cha requires that the full amount of our invoice arrive at our account/s net of any Bank charges etc.
• Accommodation and Diving prices are inclusive of prevailing Local Taxes.
• Service charge and gratuities are at guests’ discretion.
Method of payment.
• For Deposit and Balance Payment: International Bank Transfer to our local bank (ABNA AMRO) in Indonesia unless otherwise stated in our quotation.
• We accept US$,Rupiah, S$, Euro, Yen, GBP.
• We accept Visa and Master Card for "Balance Payment" at Cha Cha, transaction will be in Rupiah.
Cancellation policy and charges on Non Group Bookings
• Cancellation more than 30 days before guests arrival…Deposit refunded (Less Charges)
• Cancellation 15-30 days before guests arrival…………25% Penalty from booking (Plus Charges)
• Cancellation 7-14 days before guests arrival…………50% Penalty from booking (Plus Charges)
• Cancellation 2- 6 days before guests arrival………….75% Penalty from booking (Plus Charges)
• 24 hours or no show……………………………………100% charge
Administration Charge - US$25
Bank Transfer Charges at Cost