Bunaken Cha Cha Nature Resort - Terms and Conditions 2009 -

Conditions – Terms of payment – Cancellation policy


• All bookings to be confirmed by e-mail 

• We will hold accommodation for 5 days to allow for Deposit or full payment to arrive.

• No booking can be transferred to third party without agreement of Bunaken Cha Cha Nature Resort.

• It is the responsibility of the guest to have valid travel documents to enter Indonesia.

• All guests are recommended to have adequate travel and diving insurance.
Bunaken Cha Cha cannot be held responsible for any claims in this respect.

• Diving Guests who have not dived for 6 months prior to arrival will be required to take a “Refresher Course”.

• All Diving guests are required to provide evidence of Certification and Log Book.

• All Divers, Snorkelers are required to sign a “Liability Release Form” on arrival at Cha Cha

• There is no refund for pre-booked unused services.

Terms of payment

• A 50% deposit is required at time of booking, we can only confirm booking once the Deposit has been received.

• Balance of Payment to be received by Cha Cha no later than 30 days prior to arrival, unless otherwise stated in our quotation.

• Bookings made with arrival within 30 days full payment is required, unless otherwise stated in our quotation. 

• All charges related to transfer of monies are the responsibility of the guest; Bunaken Cha Cha requires that the full amount of our invoice arrive at our account/s net of any Bank charges etc.

• Accommodation and Diving prices are inclusive of prevailing Local Taxes.

• Service charge and gratuities are at guests’ discretion.

Method of payment.

• For Deposit and Balance Payment: International Bank Transfer to our local bank (ABNA AMRO) in Indonesia unless otherwise stated in our quotation.

• We accept US$,Rupiah, S$, Euro, Yen, GBP.

Credit Card• We accept Visa and Master Card for "Balance Payment" at Cha Cha, transaction will be in Rupiah.

Cancellation policy and charges on Non Group Bookings

• Cancellation more than 30 days before guests arrival…Deposit refunded (Less Charges)

• Cancellation 15-30 days before guests arrival…………25% Penalty from booking (Plus Charges)

• Cancellation 7-14 days before guests arrival…………50% Penalty from booking (Plus Charges)

• Cancellation 2- 6 days before guests arrival………….75% Penalty from booking (Plus Charges)

• 24 hours or no show……………………………………100% charge


Administration Charge - US$25
Bank Transfer Charges at Cost